FAQ

We offer a range of shipping options, including next business day delivery. Tracking numbers are provided by email at the time of shipment so you can track your order directly with the courier.

Liquor Licencing Laws for orders - Please ensure that the specified recipient will be home to receive the order, as we cannot leave wine orders unattended. There will be a redelivery fee incurred should the item be returned to the cellar door.

# Receive your next glass of wine on us. Pick-up your online order of 6 bottles or more at our Cellar Door and receive a voucher for a glass of wine from the Handpicked Regional Selection to use on your next visit.
* Free shipping within Australia for orders over 12 bottles or $300.
** There are certain locations in the Northern Territory and Western Australia where we are not permitted to sell and deliver our products.
*** Next business day delivery:

• Next business day delivery order cut-off time is by 4pm (No next day deliveries available on public holidays).
• Next business day delivery orders will be expected to be delivered the next business day by 10pm.

We do not have a minimum quantity. We offer a flat rate shipping fee of $15 for all wine bottle orders within Australia. Free shipping applies to orders of 12 bottles or more. Wines can be ordered in mixed or straight dozen lots.

You will receive an email confirming your order within 30 minutes. If you have not received this email confirmation within one hour of your purchase, please contact us. Alternatively, log in to your account to check My Orders. If you do not have an account yet, you can create a new account.

• Credit Cards (including Visa, MasterCard, American Express)
• Paypal
• Digital wallet payments (including Apple Pay, Shop Pay, Google Pay
• Passport Vouchers / Points
• Gift Cards

We process and pack your order as fast as possible. As long as your order has not been shipped, we will do our best to modify your order. To update your order, contact us.

Choose your wine and add to your Shopping Cart. When you checkout you will be asked to confirm details. At this stage you can change the delivery details to those of the intended gift recipient and add a note in the 'Order Instructions/Comments' box to let us know it's a gift. We can also include a personal note - just add your message into the 'Order Instructions/Comments'. We will gift wrap the order for you.

Gift subscriptions and Gift cards are also available online.

We are confident that our products represent good value for money and we guarantee every product you buy. If you are not satisfied with your purchase you must notify us within 7 days of receiving your package. For our complete refund policy, please see our Terms and Conditions.

We value your privacy and personal online security. We do not rent, sell or share personal information about you with other people or non-affiliated companies except to provide products or services you’ve requested. Learn how we keep your details safe on our Privacy Statement.

Our payment gateways eWAY and PayPal are tier-one PCI DSS compliant

We aim to dispatch all orders within 1 business day (except for Trunk Club subscription orders).

Your delivery time frame will depend on the shipping option you selected on checkout. Refer to the table in shipping options for estimated delivery times. Tracking numbers are provided by email at the time of shipment so you can track your order directly with our courier.

Although every effort is made to ensure you receive your order on time, there could be circumstances beyond our control. If your product has not arrived by the estimated delivery time, please contact us.

We offer a next day delivery service if the address is within 25km of Sydney CBD and Melbourne CBD. To receive next day delivery, orders must be placed before 4pm and the Express Shipping option should be selected. If the address is located outside of the 25km Sydney CBD radius or the order is placed after 4pm, selecting express shipping means your wines will be delivered 48h after placing an order, unless a specific date was selected.

Handpicked Wines can deliver non-perishables directly to your home or office within Australia.

The courier will leave a missed delivery card with details on how to rearrange for delivery.

The online store currently only ships domestically within Australia. Handpicked offers an extensive China Home delivery service. We are looking to expand this globally.

Your first wine box will be processed when you join. Following this, you will be automatically billed for the next subscription package on the 1st of each month / quarter (every 3 months for quarterly subscriptions, every month for monthly subscriptions). You will receive an email 7 days prior to the date to remind you.

Of course. If you would like to change or cancel your subscription for any reason, this can be done through your account page and Wine Club Subscription tab or simply email us a request before your next order is billed and then shipped. This means it should be received 7 days prior to the 1st of the month you expect your next delivery. As gift subscriptions are paid in advance, with shipments having commenced, it cannot be cancelled or partly refunded.

Subscriptions are ongoing but can be cancelled/updated at any time by emailing us. Gift subscriptions are dependant on the duration selected. Gift subscription recipient will be invited to renew their subscription at the end of the period.

Certainly! We offer gift subscriptions where you can select the duration of the subscription. You can view more here.

We have 3 options where the packs are curated by our sommeliers every quarter following a special theme. We also have an option which allows you to choose your own wines. See all options available here.

By signing up as a member you automatically earn reward points. Make sure you sign up as a member before you subscribe to the Handpicked Wine Club, thus receiving all the benefits, including our exclusive member discounts.

Yes, if you particularly enjoyed a wine and are interested to purchase more, visit handpicked.com.au online to select from a vast range on offer.

Each Handpicked parcel ships on the 15th of the month, each month. The cut-off date for subscriptions is midnight on the 9th of each month. If you purchase your subscription after the 9th of any given month, you will receive the next month's box. e.g. If you subscribe on the 10th August, your first parcel would be shipped on 15th September.

Delivery times can range between 2-5 business days depending on your area. You will receive an email to confirm that your wines have been dispatched along with an approximate ETA for package arrival.

As a Wine Club subscriber, you receive complimentary domestic shipping on all subscription packages, always.

Our third party couriers will go to great lengths to get the package delivered directly to you as conveniently as possible. To do this, we recommend using a home or work address which will be attended during business hours. If this is not possible, you can also provide specific delivery instructions to the courier company during the checkout process. e.g. leave on the back porch or behind the pot plant.

We want to reward you for your loyal support. Earn rewards every time you shop online or at our Cellar Doors.

It's easy, just click here to sign up. To claim your rewards, simply Sign in to your account on the website. At the Cellar Door, our staff can help register you and locate your account via email.

You must be 18 years or older to join become a Rewards Club Member.

Yes, the Handpicked Rewards Club is completely free to join.

As soon as you register for the Handpicked Rewards Club and are signed in.

Once you sign up as a member, you are entitled to exclusive promotions and member discount.

Sign in to your Rewards Club account when purchasing online, discount will be applied automatically. Your loyalty discount won't apply if you checkout as a guest.

Simply provide our staff with your e-mail address at the register when making a purchase instore. Discount will be applied automatically.

Once you are a Handpicked Rewards Club Member you earn points. Members earn points on all eligible purchases in the form of tastings, wine by the glass, wine by the bottle or gift and wine/cheese packs – online or in-store at the Handpicked Cellar Doors.

Once you accumulate enough points you will be able to redeem a $25 voucher.

Points are accumulated based on the amount you spend. You received 1 point for every $1 spent. When you have 100 points you will have a $10 voucher to spend.

Points collected will be credited to your account once the transaction is processed through the program – usually within 48 hours or your order being shipped.

Simply log into your account and you will be able to see the points history.

Each time new and bronze members reach 500 points on eligible purchases, they will automatically receive a $25 voucher redeemable instore or online on eligible purchases. As your travel status grows, your points accrue faster. To find out more about points redemption for different group tier click here.

Yes, you can! Each voucher is worth $25 and please note that your order total including shipping fee will need to exceed the value of your loyalty voucher when redeeming points on the check out page.  If you encounter any difficulties to redeem your voucher, please call our cellar door team. The  number to reach them is 0293 929 190.

Yes, vouchers are valid for 36 months from the date of issue. Please check the date when you receive it to make sure you use it before it expires.

If you want to reward a friend or partner with a Handpicked Experience you will need to purchase a gift voucher from our online store or at the cellar door. We cannot transfer rewards or vouchers between members.

Sign into your Rewards Club account here. Then click on the tab 'My Details'. Locate the section on the page 'Change your password' and update your details.

Sign into your Passport account here. Click on the 'My Details' tab then update your information (name, address, phone, email).

Simply click on 'forgot your password' and follow the prompts. You will be directed to a page where you enter your email address. Once you submit this form, we'll send you an email that includes a link and simple instructions on how to reset your password.

Your rewards points will expire after 24 months if you don't redeem them online.

If an online order is cancelled, we may adjust or reverse points that were previously awarded to a Member in that transaction.

Please call us (11am-8pm) on (02) 9392 9190

Or email our customer service team at cellardoor@handpickedwines.com.au